Privacy Policy

This Privacy Policy discusses how RackCentral Services Pty Ltd (RackCentral) collects, uses, maintains and discloses information collected from our customers, visitors to our websites, individuals who contact us and visitors to our customers’ websites (all: “User” or “Users”). Please review our Privacy Policy in conjunction with our Acceptable Use Policy (AUP) and, if applicable, your contract with us. The terms of this Privacy Policy are in addition to the terms of our AUP and contract. The purpose of this Privacy Policy is to provide Users with an understanding of what types of information we collect, how we treat it, and choices they may have related to this information. We reserve the right to change our Privacy Policy at any time. Any changes to this Privacy Policy, other than necessary to remedy typographical errors, will be announced on our home page, as well as in email to the primary address Users have on file with us.

Upon request, we provide Users with access to all information they have provided to us. Users can access this information by e-mailing us [email protected] If their personally identifiable information changes, Users may correct, update, or delete inaccuracies through [https://my.rackcentral.com]. If Users are having trouble accessing the contact address above, our customer support team can assist them, and they can be contacted at 1300 722 532. Users may also contact us at the address below to correct, amend or delete information we maintain about them.

Information Collection and Use

  • Orders

    If Users purchase a product or service from us, we request personally identifiable information from them on our order form. Users must provide contact information (such as name, email and mailing address) and financial information (such as credit card number, CVV and expiration date). During the purchase process, Users may provide optional information to us. If that information is provided, it is covered by this Privacy Policy; however, providing it is voluntary. Credit card information is made secure by a High-grade Encryption (AES-256, 256 bit keys) Comodo SSL Certificate.

    We use this information for billing purposes and to fill a User’s orders. If we have trouble processing an order, we will use this information to contact the User.

  • Customer Testimonials

    We post User’s testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the User’s consent via email prior to posting the testimonial to post their name along with their testimonial. Users may contact us in writing at [email protected] to have their testimonial removed. We will remove it in 30 days.

  • Tell-A-Friend

    If Users choose to use our referral service to tell a friend about our site, we will ask the User for their friend’s name and email address. We will automatically send the User’s friend the User’s personal message via email. RackCentral stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Users or the User’s friend may request deletion of this information by contacting us in writing at [email protected] This information will be removed in 30 days.

  • Customer Service

    We will communicate with Users in response to their inquiries, to provide the services they request, and to manage the Users’ account. We will communicate with Users by email or telephone, in accordance with their wishes.

  • Surveys or Contests

    From time-to-time we may provide Users the opportunity to participate in contests or surveys. If Users choose to participate, we may request certain personally identifiable information from them. Participation in these surveys or contests is completely voluntary and Users therefore have a choice whether or not to disclose this information. The requested information may include contact information, demographic information, and personal preferences. We may use a third party service provider to conduct these surveys or contests; that provider is prohibited from using our Users’ personally identifiable information for any other purpose. Users may request deletion of this information by contacting us in writing at [email protected] The information will be removed in 30 days.

  • Registration and Support

    The forms found on our website are used to gather contact information (such as name, email address, billing information, and phone number) of Users to process orders, respond to questions and requests. If Users need to change their personal account information, they may update it by making the change in their account.

    We do not intentionally collect information from children under the age of 13.

    RackCentral keeps records of User interaction and support provided (via chat, phone, and email) to track account history and better assist our Users. When Users contact RackCentral for support for their services, Users will be asked to match certain information that is in their Registration Information. This Registration Information will be used to identify Users personally. In the course of providing support to Users, RackCentral may annotate the Registration Information with information disclosed while providing support (Support Information).

    Support Information may identify Users individually. In addition to providing support to Users, RackCentral may disclose Support Information to third-party vendors in order to provide the support requested by Users. These third parties may disclose and use Support Information to improve their business processes and for marketing. Unless necessary to provide support to Users, RackCentral will not disclose Support Information containing information that identifies Users individually to these third parties. During a support request, Users may request that RackCentral not disclose Support Information to third parties. This request will prevent RackCentral from providing support to Users.

Tracking Technologies

    • Log Files

      RackCentral gathers certain information automatically and stores it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

    • Visitors to Our Website

      RackCentral’s web servers collect information from visitors to the website linked to this Privacy Policy. Because each User’s computer and browser configurations are different, we may collect some, or all, of the following information during their visit:

      1. Internet protocol address;
      2. The type of browser or computer used;
      3. The number of links clicked within RackCentral’s website;
      4. The state or country from which our website was accessed;
      5. The date and time of visit;
      6. The name of Internet service provider used to access our website;
      7. The web page visited prior to coming to our website; and
      8. The pages viewed on RackCentral’s website.

      We use this information to improve our website, services and user experience, as well as communicate with contest participants.

    • Cookies

      A cookie is a small text file that is stored on a Users’ computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information that Users submit while on our site.

      We use session ID cookies to make it easier for Users to navigate our site. A session ID cookie expires when Users close their browser.

      If Users reject cookies, they may still use our site, but their ability to use some areas of our site, such as our shopping cart, will be limited.

  • Tracking

    We use the following third-party tracking services: Google Analytics, which use cookies and web beacons to track non-personally identifiable information about visitors to our site in the aggregate of IP addresses to track marketing efforts and affiliate sales. We have no access or control of these third-party tracking technologies. Each of these services works differently; however, they all collect information related to the website from which Users came to RackCentral, Users’ operating system, browser type, where Users go on RackCentral’s website, length of time on our website, and where Users go after visiting our website. In addition, these services may keep Users logged into RackCentral’s system. From time-to-time, RackCentral may use services that will be used to serve advertising and other information to Users after they visit our website. Because the technologies underlying these services differ, Users may, or may not, be able to choose not to provide information to them.

    • Email Correspondence

      RackCentral will use Users’ names and email addresses to send newsletters to them. These newsletters include information on promotions, services, and company information. Out of respect for User privacy, we provide Users a way to unsubscribe in each promotional email.

      We will send Users service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance, Users will receive an email. Users may opt out of these communications by clicking the unsubscribe link provided.

      If Users do not want to receive our newsletter and promotional communications, they may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at: [email protected]

    • Third-Party Sharing

      We will share Users’ personal information with third parties only in the ways that are described in this Privacy Policy. These third parties include credit card processors, technology vendors chosen by Users to be included in the services, and bandwidth providers. We do not sell User personal information to third parties except as described in this Privacy Policy. We may also disclose User personal information: as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect User safety or the safety of others, investigate fraud, or respond to a government request and; to any other third party with the User’s prior consent to do so.

      RackCentral may aggregate information covered by this Privacy Policy and disclose it outside our business. This information will not identify Users individually.

    • Linked/Advertiser Sites

      From time-to-time, we may include links or banners for third-party sites, including sites that advertise. This privacy policy does not govern the information these sites collect when you visit them. These sites will know that you have visited them from our site.

    • Security

      The security of Users’ personal information is important to us. We use commercially reasonable standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. When Users enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Electronic communication (for example: email, online chat, or instant messaging) that Users may send RackCentral may not be secure unless RackCentral advises Users in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to RackCentral through unsecured electronic communication.

    • Data Retention

      We will retain User’s information for as long as required by Australian Law. If Users wish to cancel their account or request that we no longer use their information to provide them services, contact us at [email protected] We will retain and use User information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Following termination of the Users’ agreement with us, Users will have no access to this information, and we may delete it for any reason, at any time.

    • Dispute Resolution

      You can raise any concerns with us, or with PrivacyTrust (http://www.privacytrust.org/complaint/raise_privacy_complaint.php).

     

    • Business Transitions

      In the event RackCentral goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, Users’ personally identifiable information will likely be among the assets transferred. Users will be notified via e-mail of any such change in ownership or control of their personal information.

    • Contact Us

      If Users have any questions or suggestions regarding our Privacy Policy, please contact us at: 1300 722 532 or [email protected] However, if a particular section of this Privacy Policy has a specific contact point, Users must use that point.

      RackCentral Services
      Legal – Re: Privacy Policy
      Unit 4/82 Trenerry Crescent
      Abbotsford, Victoria 3067